The Revolution of Mobility – part 3

Continued from Part 1 and Part 2 which can be found here. At this moment, the evolutionary convergence of cell phone, pager and pocket PC had reached fruition and the smartphone stepped onto the empty plane of possibilities. Customers now carried with them, at all times, a portable mini-pc with twenty-four hour network connectivity. The advent of the app made it possible to deliver products and services directly to the user, wherever they were and whenever they wanted. Information from the world-wide web, coupled with social media, which forever altered the way we communicate, was made all the more potent
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Seven Habits of Highly Successful IT Managers

One of the presentations we give at trade shows and user groups is called, “Seven Habits of Highly Successful IT Managers.” We take the late, great Stephen R. Covey’s book and relate it to the crazy world of IT. So to dovetail into Habit #1, Be Proactive, we’ll tackle the second habit, “Begin with the End in Mind.” In IT, especially, you need to know where you are going or you will never be able to be strategic – you will spend all day every day putting out fires and dealing with what comes up never moving toward a strategic
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There’s an App for That: 5 Apps to make my life easier, cleaner and more aware

In my ongoing quest to make my life easier I have scoured the internet and the app store – or been bopped over the head by friends – in search of apps to make my life easier. Here are my 5 for a Fun Friday before Memorial Day Weekend.  #1 – Tracking Mileage Recommended Apps: Mileage Log+, MileIQ, Triplog, Track My Mileage Of course, we finished our tax return in the 11th hour. Typical procrastinator. Part of the delay was due to the re-creation of 2013 data, such as mileage. Luckily, our friend Keith Hollingsworth suggested that we use an
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The Revolution of Mobility – Part 2

Over time the beeper I carried grew in size and functionality, but I still could not use it to make a call. For that I had a cell phone, and for organizational data I maintained a palm pilot. Overall, I had three devices serving three entirely different functions that made my belt something Batman would have been impressed with, but overall, communication at the workplace leaned on the same two work horses, email and the desk phone. Yet, something was shifting and shifting seismically. There was a steady convergence of technologies… the pager, cell phone and pocket PC were all
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The coolest things I saw at my first Cisco Live 2014

I am flying back from my first experience with Cisco Live 2014. I really enjoyed the experience and, like them or hate them, Cisco knows how to turn out a crowd. With 20,000 plus people navigating the 4 or 5 venues, they owned San Francisco – and that is hard to do. I have always really enjoyed companies who can launch an idea and back it up with strategy and focus, and Cisco brought both. They had a team of people who all bought into the vision – from John Chambers, CEO, on down.  We were able to participate in the new
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Revolution of Mobility – part I

The warmth is sweltering and embracing.  It is the summer of 1996 on Wall Street in New York City and I just departed the cool comfort of the office to wade in the sauna of a City summer decked out in the standard garb of the stock broking district, a suit and tie.  Its lunch time and my colleagues and I merge seamlessly in the crowd of suits.  A unified mass of discomfort lunging forward in wave upon wave of humanity with but one singular purpose, sustenance. In a New York minute we are planted at a table, food at
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Five BIG Reasons for Call Accounting

Today our blog was submitted by Andy Wolf, Telecom Manger at Linfield College in McMinnville, OR. Phone calls and long distance have become so inexpensive these days, I often hear people say “Why use call accounting?” and “we can’t justify the expense of call accounting when the call cost is so cheap!”  From my perspective, there are five BIG reasons. And I mean a Big-Five-Fingered-Open-Handed-Slap-to-the-forehead, “why didn’t I think of that”; number of reasons.  Let’s have look:  OVERALL ACCOUNTABILITY – If you don’t track usage, there will be no red flags for abuse.  While the overall cost of phone calls
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IAUG Converge 2014 Trade Show Recap

Last week we were exhibiting and presenting at IAUG’s Converge 2014 (#CONVERGE2014). Converge has a tradition of offering high quality content and training to Avaya end users. The buzz on the show floor and in the classes was about usability and enabling Avaya users to deliver better customer experiences. From finding the right headset for your contact center agents (we liked the Jabra MOTION™ Office) to ensuring call quality would enhance, not detract from, the users’ experience (check out our own VXPulse here). It seems like all the signs we saw talked about UC and customer experience. The energy at
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Trade show Follow Up – I Just Had A Hot Bath, Now What?

Yesterday we talked about the hot bath effect. You know, when you take that nice relaxing bath, maybe with a glass of wine and bubbles and you feel awesome? It feels great while you are in it, but then you have to get up, dry off, and figure out what’s next. Sometimes people attend a trade show, conference, or networking event and have that same exact problem – they get home and then have no idea what to do next or what they should expect. We were talking last week to some of our friends who happen to be end
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Unfriend Facebook? It is so 2012!

What happened?  I was such a Facebook fan.  There was the “courting stage” where I migrating my social media life from MySpace to Facebook.  With Facebook, I was just happy to open up a user’s page without music blasting over my laptop speakers.  So long MySpace.  Then the “I can’t believe who I can connect with” stage as I re-connected with friends from childhood.  Next was the “let’s share how cool my life is” stage.  Now, as I have gotten older, I have realized how uncool I really am.  My life isn’t all that interesting that I need to share
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