Enact Chargeback: Become a Telecom Profit Center

Rather than being considered a tax on the corporate budget, work to change the mindset of your organization by becoming a profit center. How do you do this? It’s all about bill chargeback. Don’t let phone bills and related telecom expenses hit the IT budget, let VXTracker allocate telecom costs and related telecom-spend to the correct departments, tenants, and projects. Deliver Better Internal Customer Service Another benefit in IT services chargeback is in making IT staff more customer-oriented. If keeping the customer happy is a high priority, attitudes may shift away from the mindset of being “bugged” by users as
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Prevent Busy Signals

The other day I had to order patches for my son’s Boy Scout Troop. I had the paperwork from the previous order, and went to the web to look for the online ordering portal. There wasn’t one. All I was offered was a toll-free number. I called the number and it was busy. So I called again. This time I got a recording and was asked to leave a message. What? Do these people not want my business? Telephone busy signals are not good. Ever since the invention of the phone, businesses have realized that busy signals are the enemy.
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Make Your Dollars Count: Marketing Analytics Account for Success

“I know at least half of my advertising budget works… …I just don’t know which half.”   Whether it was Henry Ford, John Wanamaker, or someone else who uttered those famous words, for today’s businesses it couldn’t be further from the truth. Long gone are the days of place an ad and hope, or what some in marketing call “spray and pray”. Today, businesses readily have marketing analytics available. They know which half is working. Toll-Free numbers are an important part of many companies’ marketing strategies, but determining who is calling them, and who is taking those calls, is tough.
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Telecom Cost Savings are Within Reach

Calls are cheap, right? With long distance rates in the sub two-cent range, many telecom managers are not concerned with lowering the telecom bill. But cost savings can be achieved because the call is just one piece of the puzzle. Employee Cost Savings Employees are the most expensive part of your business. A mid-level employee may cost $45 per hour loaded with benefits. If that employee is on the phone for an hour unnecessarily, that is lost money. Cut out that wasted hour, and productivity and cost-savings are added back to the bottom-line. When call log reports are distributed, the
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VoIP Perfection: How to Maintain Voice Quality

In this four-part podcast series Doug Tolley and I have discussed VoIP – the fact that it definitely works, and is definitely here to stay. We looked at the three steps to VoIP success and how using the right toolkit can take the guesswork out of delivering quality voice services. We also discussed who is ultimately responsible for VoIP success, or its failures. In this final podcast we take a look at the pinnacle of why we are here. VOICE. We look at VoIP quality and how to maintain voice quality once it is installed and working. With a VoIP
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HABIT 6 Synergize

syn·er·gy: verb \ˈsin-ər-jē\ the interaction of elements that when combined produce a total effect that is greater than the sum of the individual elements, contributions, etc.; synergism. Said another way “the whole is greater than the sum of the parts”. In my mind I think of a box of Legos – each individual Lego is a pretty amazing invention but taken together you can create almost anything you can imagine. A Team is More Than Great Team Members This past NBA season, everyone expected the Miami Heat to win a third straight World Championship. The combination of the “Big 3”
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