Why Value Added Resellers Should be Reselling Telecom Services

Traditional value added resellers (VARs) have historically shied away from reselling telecom services. They have resisted the headaches and bad reputation that can come with failed installations, outages, and poor performance. This is understandable, but having the bandwidth conversation can be a powerful and profitable conversation and by avoiding this critical component you are missing out on a chance to control more of the customer’s wallet share. Resellers who are asking these questions will discover more opportunities inside their customer:      Have you run a bandwidth utilization report to see how much bandwidth and how many trunks you are using and
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Partner Spotlight: How a Standing Desk Helped a VXSuite Partner Fight Fatigue

Back at the end of May VXSuite partner Jon Giberson of CONNECTIONS shared with us his experiment to try a standing desk to fight constant headaches, fatigue, and back pain. He discovered the idea of using a standing desk when he read an article detailing the medical hazards of sitting at a desk all day. He asked his personal physician if sitting all day might be affecting his health and, if so, if he had any suggestions to help his fatigue. His physician  said anytime you are sedentary, your body is not working as hard. He suggested a couple tools
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Quality of Experience Necessary for Controlling the UC Outcome

Voice is now running on a data network that, in many cases, the telecom manager has no control over that network. There is an inherent technical complexity of VoIP and allowing a mission critical application (voice) to reside on the data network can be disastrous. Ensuring excellent quality of experience is dependent on the communications ecosystem and how well it is managed. VoIP was supposed to be easier, cheaper, and deliver more features, but for many it seems harder, more expensive and these features seem impossible to control. A few years ago the technologist’s world was much easier. It was
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Hey IT folks – It’s time to Dress to Impress

During the summer months I live in shorts, t-shirts and flip flops – when I am at the beach or realizing on the weekend. Heck, living in Southern California that is pretty much the uniform. But sometimes the need to dress to impress trumps the casual So Cal style. Over the past few weeks I have attended Cisco Live in San Diego and the International Avaya User’s Group show in Denver and I was shocked at the attire and overall appearance of attendees. At both shows was the attire was overly casual. The IT world has always been one where
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Unified Communications Devices a Huge Opportunity for VARs and MSPs

Our society is obsessed with being connected. Unified communications devices are changing the way we go about our daily lives. Gone are the days of waiting to hear back in a day or two from colleagues and business partners. Today’s workers expect an instant response. Users are constantly on their phones. A recent study published in the Journal of Behavioral Addictions found female college students spend an average of 10 hours a day on their cell phones, while male students report spending nearly eight. The study also found that about 60 percent of study participants think they may be addicted
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