The 7 Habits Recap

We are speeding toward the fourth quarter and managers at all levels are wondering if the company will reach its 2015 goals. To better understand where you are—and what you need to do in the fourth quarter—ask yourself these questions: What are the year-to-date numbers and what is in the funnel for the last part of 2015? Will you reach your sales goals? What projects did you commit to finishing in 2015 that might slip into 2016? What relationships did you commit to develop that have been put on the back-burner? What strategic initiatives have you committed to starting that
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Telecom Glossary of Terms

These days a telecom glossary is necessary to keep track of the growing number of phrases, acronyms, and idioms of the telecom world. They resemble an alphabet soup—messier than most people can handle. Keeping up with all of the new terms can be difficult, if not impossible, especially without a telecom glossary or reference of some type. One of the resources we use is Newton’s Telecom Dictionary. Harry Newton, former publisher of Teleconnect and six other monthly magazines for the telecommunications industry, has compiled an amazing reference for all things telecom. What? Buy a Telecom Reference Book? As the Amazon.com
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Keys to Successful Skype for Business Installation

The question was asked at VXMadness, “Is Skype for Business (Lync) ready for primetime?” Partners are hearing the buzz from customers and are worried about Lync issues popping up. The Lync panel assured our partners it is a product that is ready for primetime. The problems occur when clients don’t properly prepare for a successful Skype for Business installation. Skype for Business is About Outcome and Culture Shift To ensure a positive quality of experience, you need to ask questions pre-deployment. Engineers can design a perfect Skype for Business installation, but if the business hasn’t done their homework about how
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Six Lync Issues to be Aware of in Competitive Situations

At VXMadness 2.0 we had a lively Lync panel discussion with experts in Lync and Skype for Business implementations. They took questions from the audience and offered advice and suggestions. Amy Freeman, owner of Global Communications, LLC, asked a question about Lync issues. She was concerned about competing against other phone system vendors and wanted to know what limitations Lync has that they will encounter. Because Microsoft owns the desktop, they have the advantage for that user. Office applications dominate most organizations, and users are comfortable navigating these programs. Adding IM, presence, and screen share features inside Office applications they
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Rise of the Cloud Broker

Recently I attended Cisco Live, the Microsoft Worldwide Partner Conference, and presented a keynote presentation at the Telarus Partner Summit. The title of my presentation was “Becoming a Cloud Broker.” I was surprised to learn there was a similar class at all three events. The Telarus Partner Summit hosts a more traditional carrier and bandwidth agent representative who are attending a master agency’s partner show. Cisco Live was filled with technology companies, and Cisco partners. The Microsoft Worldwide Partner Conference was filled with their best partners selling servers, windows, licenses, and now Azure and Office 365. While the audiences varied,
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Skype for Business vs Lync vs Skype

Skype for Business vs Lync can make anyone’s head spin.  We have had several customers and partners ask, “What is the difference between Skype for Business, Skype, and Lync?” Skype for Business vs Lync It’s not Skype for Business vs Lync, but rather Lync becomes Skype for Business. We still hear the Lync name, though, because the Office 365 rollout is not yet complete. Once all users are upgraded to the Skype for Business platform, that will fade into history. When Microsoft bought Skype in 2011, it had many in the tech world shaking their heads and asking, “Why?” Paying
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Partner Spotlight with Pat Galvin

I first met Pat Galvin over the phone in my role of channel manager. I called on him to introduce myself and learn more about his business. I remember him as warm and easy-to-talk to from the very beginning. Fast forward five years and we were able to reconnect last March at VXMadness 2.0. Pat is warm, inviting and super insightful. He always had great input in our panel discussions and we could count on him for thought-provoking questions about industry trends. He believes his customer are his biggest advocates. They become salespeople in their own community. And this is
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Voice Quality Monitoring 101

Proactively monitoring every VoIP call allows the telecom manager to solve customer call service problems with more efficiency and improve high-end service selling capabilities. Using a proven voice quality monitoring tool, or engaging with a partner who offers one, is the best way to ensure success. Partners who monitor the network provide an added service to their customers. Using a vendor-neutral third-party voice quality monitoring tool provides insight into where issues are occurring. Voice Quality Culprits A quality issue for a given endpoint could be a PC issue, a data network issue, a voice routing issue, a Windows server oriented
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