Why Transparency is Important in a Cloud Broker Relationship

Today’s cloud broker is different from the cloud broker of yesterday. The term “broker” has a negative connotation because people associate it with someone only concerned with price. The new role is expanded because the cloud broker becomes a cloud aggregator. While they may provide a cost analysis of services, they also save the buyer time by conducting research on their behalf. Some also act as intermediaries for contract negotiations. They act as a consultant who understands the needs of the business in relation to their business goals. Tech Target defines a cloud broker as, “A third-party individual or business
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Partner Spotlight with Mike Hanks

I first met Mike Hanks when I worked for one of our VXSuite partners, CONNECTIONS. Owner Jon Giberson knew Mike from his days at another call accounting competitor. When I began work for VXSuite I became the channel manager for Continuant and had the pleasure of working with Mike. Our first meeting was over eight years ago. Fast forward to now and we were able to reconnect last March at VXMadness 2.0. Mike is quiet and thoughtful. He participated at our board of directors meeting in place of another board member who couldn’t attend. He has great insight into his
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Telarus Acquires VXSuite

A letter to VXSuite Partners from Roger Blohm, President Helping our partners build their best brand has always been a top priority at LVM, Inc. I hope this is evidenced by the top-notch products we have built for you to sell to your customers, the white-labeling of those products, the marketing assistance, and more. During  the past 18 months, we have sought venture capital funds to help grow the business and, because of these conversations, we have decided to join Telarus. Telarus acquires VXSuite products, partners, and customers. I wanted to take a moment to explain how this came about
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Why Network Readiness Can Save a VoIP Implementation

Performing a network readiness assessment before implementing a Voice over IP (VoIP) system is an important first step to ensuring a positive quality of experience. There are three steps to VoIP success, the first of which is to test for network readiness. Planning for a VoIP implementation relies on the IT manager taking extra steps to make sure the network can handle the increased traffic. Typically, partners, and hosted providers ask questions such as: How many simultaneous calls do you make? How utilized are your trunks? Will you be running voice and video or just one? Are there other network
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When Technology Fails

My daily life is filled with technology. Some days it works and other days I experience technology fails. My iPhone 6 Plus (if I had to do it again I would buy the regular 6) wakes me up in the morning and I use its Bluetooth to connect music in the car while I drive my son to school. At my desk, I am surrounded by three computers, a laser printer, a scanner, and a DVR. I use Skype for Business (Lync) for my phone system, video conferencing, and instant messaging. Typically I am happy with the technology in my
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