VXSuite named finalist in 2014 Stratus Awards

The Business Intelligence Group announced the 2014 winners of the Stratus Awards. The inaugural industry awards competition recognizes those companies innovating in the Cloud and providing innovative offerings that are truly differentiated in the market. VXSuite was a finalist in the awards in the area of Software as a Service. What makes VXSuite unique is its the only product on the market that allows a customer to start with the infrastructure they have and use it to plan a new IP system. Most IT managers believe VoIP will work, but the question many IT departments continue to ask is, “Will
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When Voicemail to Email Goes Wrong

I had to laugh when one of my friends sent me a copy of a voicemail to email she received. She was on vacation but she knew that she received a voicemail because it’s showing up on her phone as an email. In these days of Universal Communication, there are lots of ways for people to get in touch with you and for you to reply to them. There’s email, desk phone, soft phone, cell phone, voicemail, IM, text and more. But sometimes that technology doesn’t work as expected. She said she “thinks” this is from a colleague who is
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What’s in a Job Title?

Last week I had lunch at The Cheesecake Factory with one of our VXSuite Channel Partners. After we sat down and ordered she pulled out her business card and passed it across the table to me. I looked at it a bit strangely and I think she sensed my confusion and said, “I thought you might like my card.” To which I replied, “I already have all of your info (heck, we did set up the lunch apt) and we are connected on LinkedIn, so I think I am good.  At this point I sensed that she was expecting my card
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Get Out of the House – How to Ensure Work from Home Success

My vacation last week was awesome. I traveled to Yosemite for three days and then spent two days white water rafting with 27 people from my son’s Boy Scout troop. But, coming back to reality is always tough. And this week has proved especially busy, so when I looked at my calendar Wednesday morning and saw that I had a lunch meeting out of the office with a new partner my initial reaction was, “Oh no, I can’t afford two hours out of my day for this.” But I really wanted to cultivate this new partnership and it’s hard to
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Can’t I get a decent phone?

My mother-in-law is a very regal, classy eighty-eight year old lady. She has had her share of health setbacks but overall is doing pretty well – with the exception of her hearing. She has state-of-the art (aka really expensive) hearing aids, yet we can never hear her on the phone. Sometimes it’s because she doesn’t put them in. Other times it’s because we are calling in on my cell phone and I use a headset so somewhere in the mystery of technology the quality isn’t great. But the biggest challenge we have had is finding phones for her condo. Back
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Seven Habits of Highly Successful IT Managers

One of the presentations we give at trade shows and user groups is called, “Seven Habits of Highly Successful IT Managers.” We take the late, great Stephen R. Covey’s book and relate it to the crazy world of IT. So to dovetail into Habit #1, Be Proactive, we’ll tackle the second habit, “Begin with the End in Mind.” In IT, especially, you need to know where you are going or you will never be able to be strategic – you will spend all day every day putting out fires and dealing with what comes up never moving toward a strategic
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Five BIG Reasons for Call Accounting

Today our blog was submitted by Andy Wolf, Telecom Manger at Linfield College in McMinnville, OR. Phone calls and long distance have become so inexpensive these days, I often hear people say “Why use call accounting?” and “we can’t justify the expense of call accounting when the call cost is so cheap!”  From my perspective, there are five BIG reasons. And I mean a Big-Five-Fingered-Open-Handed-Slap-to-the-forehead, “why didn’t I think of that”; number of reasons.  Let’s have look:  OVERALL ACCOUNTABILITY – If you don’t track usage, there will be no red flags for abuse.  While the overall cost of phone calls
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IAUG Converge 2014 Trade Show Recap

Last week we were exhibiting and presenting at IAUG’s Converge 2014 (#CONVERGE2014). Converge has a tradition of offering high quality content and training to Avaya end users. The buzz on the show floor and in the classes was about usability and enabling Avaya users to deliver better customer experiences. From finding the right headset for your contact center agents (we liked the Jabra MOTION™ Office) to ensuring call quality would enhance, not detract from, the users’ experience (check out our own VXPulse here). It seems like all the signs we saw talked about UC and customer experience. The energy at
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Trade show Follow Up – I Just Had A Hot Bath, Now What?

Yesterday we talked about the hot bath effect. You know, when you take that nice relaxing bath, maybe with a glass of wine and bubbles and you feel awesome? It feels great while you are in it, but then you have to get up, dry off, and figure out what’s next. Sometimes people attend a trade show, conference, or networking event and have that same exact problem – they get home and then have no idea what to do next or what they should expect. We were talking last week to some of our friends who happen to be end
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I’m a 3.5-star hotel traveler, and I’m happy with that

I had to laugh when I read this Real Life Adventures comic by Gary Wise and Lance Aldrich. Sometimes something so simple really hits a nerve. I travel for business – a lot. Sometimes it’s a few times a month and other times it’s less, but anyone who has been on the road knows there are some things that ring true. A good hotel can mean the difference between a great trip and a crappy one. And by good hotel I don’t mean 5-star ratings. I like breakfast. I eat it every morning, and as anyone who has traveled with
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Educational classes don’t have to be Death by PowerPoint

Educational classes don’t have to be Death by PowerPoint Industry conferences, by their very nature, are boring – especially in the IT world where bits and bytes are thrown around with acronyms like PSTN, QoS, VoIP, QoE, MOS, just to name a few. Starting Sunday we’ll be exhibiting and presenting at Avaya’s @IAUG #CONNECT2014 in Dallas, TX (Info). We were selected to present one of the five topics we submitted. Now the way I see it, either the people on the selection committee don’t have much of a sense of humor, or they like death by PowerPoint. Here are the
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VXPulse free from Heartbleed Bug

Many of you may have read about the Heartbleed Bug (http://heartbleed.com ).  This is a serious vulnerability in the Open SSL software library that has the potential to expose information stored in memory of servers using unpatched versions of the software.  After an internal review, we can report that we do not utilize the Open SSL software in our VXPulse software solution. We understand the importance of system security for ourselves, our Partners, and their Customers.  If you have any questions about this or any other security related issue as it relates to the VXSuite software solutions you can contact
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Spin Sucks – Meet Gini Dietrich at VXMadness

Consider this: The public relations industry might have begun in 1800 BC. Back then, the Babylonians used stone tablets to educate farmers on how to sow and harvest crops. In Egypt, scribes documented the deeds of the pharaohs; in Rome, leaders, such as Julius Caesar, wrote biographies to persuade the public to support their political aspirations. There are numerous examples of persuasive speaking, the art of rhetoric, reputation building, and mediating between rulers and subjects. Among the most famous was the use of public relations to promote Roman Catholicism during Europe’s Counter-Reformation. Pope Gregory XV coined the term “propaganda” when
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ShoreTel Reporting & Monitoring

VXSuite has a complete answer for your ShoreTel reporting needs. As ShoreTel users ourselves, we have developed a comprehensive set of tools to help you get the most out of your ShoreTel. ShoreTel Workgroup is an attractive entry-level call center that is designed for informal groups looking to become more efficient in their operations. Tightly integrated with the ShoreTel phone system, Workgroup provides a simple call center to customers at an extremely low total cost of ownership.VXSuite for Shoretel www.nikkei.com
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Voice Quality Monitoring

The VXPulse support platform is a comprehensive voice quality monitoring management suite purposely designed to remove risk and IT workload when operating Unified Communications across complex, multi-vendor environments. VXPulse can uniquely correlate and unify these disparate data sets enabling its users to handle issues regardless of where they may occur. VXPulse is designed to enable multiple teams to have the real-time visibility, controls and analytics to make sure problems are proactively identified and all relevant information is easy to correlate and use between the different silos. Delivering flawless end-user quality is the goal of any IT group when it comes to
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Every Business Needs a Call Accounting System

Telecommunications costs make up one of the largest monthly expenses for any organization and typically have the least amount of control. A call accounting system provides critical information about how your telephone system is being used, misused and abused. Reports provide managers across the enterprise with information that allows them to manage their budgets and personnel more effectively. note.chiebukuro.yahoo.co.jp
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Flight Delays and the Glamour of Travel

Travel is inevitable in my line of work. I am a Channel Manager and Director of Content for LVM, Inc – the software company that manufactures VXSuite, a suite of cloud-based analytic software that helps Telecom and IT Managers monitor and manager the phone system and the network it runs on. I go to a lot of trade shows, partner meetings and speaking engagements. Today I am headed to Wisconsin for one of my favorite trade shows, and wound up delayed on the plane for 90 minutes while they tried to fix the radio. They said the radio is necessary
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My Silent Week

I can’t talk. I had vocal cord surgery last week, July 3rd to be exact, and have not been allowed to speak for a week. No whispering, no talking, nothing. All through the 4th of July weekend. This would be fine if I was a shy, quiet wallflower, but if you know me you’re laughing right now because I am not any of those things. I love to talk – a LOT! But for the last 7 days I have been silent. It’s been hard – almost impossible – since I have a husband and 11 year-old son and I
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VXSuite exited to present 4 sessions at IAUG, Booth 400

Sunday starts the Annual IAUG CONVERGE2013 (Avaya) conference in Orlando and VXSuite is both speaking and exhibiting. Come see us in booth 400 in the Solutions Expo. VXSuite Hosted Sessions: The 7 Habits of Highly Effective Communication Managers Session 904 Presenter: Doug Tolley Date: Monday, June 3rd Time: 4:45-5:45 PM Room: Naples 1 & 2 VXSuite – Quality of End-user Experience (QoE) Management Overcoming the Barriers to Funding Session 405 Presenters: Amy Bailey & Roger Blohm Date: Tuesday, June 4th Time: 1:00-2:00 PM Room: Sun 1 & 2 Effective Use of Telecom & IT Tools Increases Your Value Session 909
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7 Biggest Headaches in IT and how to Solve Them

The variables in the IT landscape grow every day and while it’s great to have a plan for what this will look like in 5 years, we need a plan for today. At the Texas Technology Summit, VXSuite presented the 7 Biggest Headaches in IT and how to solve them.   BYOD – What are the pitfalls? Is more bandwidth the only answer? Transition from TDM to VoIP 911 or threatening call alert searches Who’s to blame for bad call quality? Carrier, IT, Telecom? Delivering the right information to managers to make critical business decisions Can IT be a strategic asset
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It’s amazing we can talk at all!

I am a purist at heart. I won’t get rid of the copper phone lines to my house. Yes, on rainy days the quality gets a little scratchy, but unlike my VoIP phone it always works. I have a VoIP phone on my desk. We use a ShoreTel system and I have a firewall and a VPN and a 565 handset on my desk. The phone works great – my internet does not. Most days it works fine. BUT, I work from home and during holidays and especially today, the day after Christmas, my service sucks. Why? Because every kid
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Do you know these common National Service Numbers??

To follow up on our previous post about 711 services, what a great time to revisit the common ‘national service numbers’ that are N11 in their format. In the US these include:  211 ­ Usually Local Community Services 311 ­ Municipal Government Services 411 ­ Directory Assistance 511 ­ Traveler of Non-Emergency Information 611 ­ Telco Customer Service *711 ­ TDD Relay for the hearing impaired 811 ­ Call BEFORE you dig *911 ­ Emergency Services   *As stated earlier, with the EXCEPTION of 911 and 711, these are all OPTIONAL to have programmed into your corporate phone system.   Should you
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Are you keeping up with the times? 711 Dialing Info

I just heard from a company who is looking at setting up the 711 access to the TTY/TDD operator service that the FCC mandated. Have any of you implemented this change?  Any challenges?  Here is the FCC information: Background The Federal Communications Commission (FCC) has adopted use of the 711 dialing code for access to Telecommunications Relay Services (TRS). TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities. For more information about the various types of TRS, see the
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Live Voice Manager Flyer

VXTracker Live Voice Management provides comprehensive reporting and management of all aspects of yourcommunication systems. It consists of a base platform that addresses the three main functional areas of voicecommunications management–Call Accounting, PBX Performance Monitoring and Security/Compliance Tracking.VXTracker allows users to monitor and manage multiple voice systems whether TDM or IP-based. paydayloanman.com
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VXRecord Flyer

VXRecord is a call recording application for IP phone systems for small to medium-sized businesses. This affordable solution allows organizations to record calls made by all their employees or just a few extensions. You can search, play back, score, annotate and email voice files from a user-friendly, web-based interface. Use this visibility for training, customer satisfaction and quality assurance, as well as compliance and security issues. philosophy.blogmura.com
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VXPulse Flyer

VXPulse is a managed service solution that provides a single tool to span converged communications requirements. Providing simplified remote management and access for customer maintenance through an on-premise agent and using controlled collection and network metrics, VXPulse will alert on unacceptable performance, perform VoIP readiness assessments for customers who are considering the transition to VoIP and is a “live, always on” management tool for analyzing network performance. philosophy.blogmura.com
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VXTracker 2 page Call Accounting Flyer

VXTracker enables enterprises of all sizes to manage their telephone systems and related infrastructure more efficiently and cost effectively. It consists of a base platform that addresses the three main functional areas of voice communications  management–Call Accounting, PBX Performance Monitoring and Security/Compliance Tracking. Hybrid networks will be with us for many years. VXTracker allows users to monitor and manage multiple voice systems whether TDM or IP-based. www.portmone.com.ua
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