Five Steps to a Successful Telecom Broker Business

Being an entrepreneur, business owner, telecom broker, speaker, and author, I’ve had plenty of chances to make mistakes—some large, some small. Over time, I’ve learned what works and, more importantly, what doesn’t. The funny thing is, however, that the recipe for success, or at least the strategy behind it, changes. What I did in 2002 wouldn’t necessarily work today, and vice versa. Interesting point, right? Well, this got me thinking: What would I do if I could be a telecom broker and start a cloud brokerage agency, today, knowing what I know now? After much thought (and recent experiences with
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Quality of Experience Necessary for Controlling the UC Outcome

Voice is now running on a data network that, in many cases, the telecom manager has no control over that network. There is an inherent technical complexity of VoIP and allowing a mission critical application (voice) to reside on the data network can be disastrous. Ensuring excellent quality of experience is dependent on the communications ecosystem and how well it is managed. VoIP was supposed to be easier, cheaper, and deliver more features, but for many it seems harder, more expensive and these features seem impossible to control. A few years ago the technologist’s world was much easier. It was
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VoIP Perfection: How to Maintain Voice Quality

In this four-part podcast series Doug Tolley and I have discussed VoIP – the fact that it definitely works, and is definitely here to stay. We looked at the three steps to VoIP success and how using the right toolkit can take the guesswork out of delivering quality voice services. We also discussed who is ultimately responsible for VoIP success, or its failures. In this final podcast we take a look at the pinnacle of why we are here. VOICE. We look at VoIP quality and how to maintain voice quality once it is installed and working. With a VoIP
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Network Performance Monitoring for VoIP Success

In our four-part series on the Avaya Podcast Network with host Mark Fletcher, we discuss steps to VoIP Success. In our  first podcast we came to the conclusion that VoIP works, and is here to stay. We talked about why understanding the communications ecosystem, optimizing its performance, and delivering consistent quality voice services is the foundation for building a strong VoIP implementation. In our second podcast we looked at the three steps to VoIP success, and how using the right toolkit can take the guesswork out of delivering quality voice services. Who is Responsible? Today we talk about network performance
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Avaya Tech Talk – VoIP Monitoring with VXSuite

Avaya Tech Talk interviewed Doug Tolley and I about how VXSuite helps partners help their customers with VoIP monitoring. Some of the questions we hear at trade shows and in demos are answered here. Such as: How does the impact of other applications affect voice? How do I know my employees are doing the right things at the right time? I am in telecom. How do I talk to my network team about call issues? If I want to plan for VoIP, how do I know where to start? Most people agree VoIP is here to stay and that it
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HABIT #5 – Seek First to Understand, Then to be Understood

This is the fifth post in our 7 Habits for Highly Successful Communication Managers. As we work to be less reactionary (Habit #1 – Be Proactive), have a clear strategy (Habit #2 – Begin with the End in Mind), and work to prioritize tasks (Habit #3 – Putting First Things First), we must have an overarching goal for everyone to win (Habit #4 – Think Win-Win). From Habit #4, Think Win-Win, we move to Habit #5, Seek First to Understand, Then to be Understood. According to Steven R. Covey, “Communication is the most important skill in life.” You spend years learning
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IAUG Converge 2014 Trade Show Recap

Last week we were exhibiting and presenting at IAUG’s Converge 2014 (#CONVERGE2014). Converge has a tradition of offering high quality content and training to Avaya end users. The buzz on the show floor and in the classes was about usability and enabling Avaya users to deliver better customer experiences. From finding the right headset for your contact center agents (we liked the Jabra MOTION™ Office) to ensuring call quality would enhance, not detract from, the users’ experience (check out our own VXPulse here). It seems like all the signs we saw talked about UC and customer experience. The energy at
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Trade show Follow Up – I Just Had A Hot Bath, Now What?

Yesterday we talked about the hot bath effect. You know, when you take that nice relaxing bath, maybe with a glass of wine and bubbles and you feel awesome? It feels great while you are in it, but then you have to get up, dry off, and figure out what’s next. Sometimes people attend a trade show, conference, or networking event and have that same exact problem – they get home and then have no idea what to do next or what they should expect. We were talking last week to some of our friends who happen to be end
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Educational classes don’t have to be Death by PowerPoint

Educational classes don’t have to be Death by PowerPoint Industry conferences, by their very nature, are boring – especially in the IT world where bits and bytes are thrown around with acronyms like PSTN, QoS, VoIP, QoE, MOS, just to name a few. Starting Sunday we’ll be exhibiting and presenting at Avaya’s @IAUG #CONNECT2014 in Dallas, TX (Info). We were selected to present one of the five topics we submitted. Now the way I see it, either the people on the selection committee don’t have much of a sense of humor, or they like death by PowerPoint. Here are the
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Habit 1 – Be Proactive in UC Strategy

Be Proactive in your UC Strategy & Roadmap “Over 80% of enterprise investments in UC [Unified Communications] component projects will not be guided by a governing UC strategy and roadmap.”  Gartner, November 2011 “Predicts: 2012: Successful UC Deployments Depend on Defining Organizational Objectives and Understanding Challenges” After you get over your disbelief of that statistic and let it marinate a bit, think about your own work and your own projects.  Is there an overall UC Strategy? How many of your projects bubbled to the top of the list because of some sort of urgent need from the C-Suite? How many
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VXSuite exited to present 4 sessions at IAUG, Booth 400

Sunday starts the Annual IAUG CONVERGE2013 (Avaya) conference in Orlando and VXSuite is both speaking and exhibiting. Come see us in booth 400 in the Solutions Expo. VXSuite Hosted Sessions: The 7 Habits of Highly Effective Communication Managers Session 904 Presenter: Doug Tolley Date: Monday, June 3rd Time: 4:45-5:45 PM Room: Naples 1 & 2 VXSuite – Quality of End-user Experience (QoE) Management Overcoming the Barriers to Funding Session 405 Presenters: Amy Bailey & Roger Blohm Date: Tuesday, June 4th Time: 1:00-2:00 PM Room: Sun 1 & 2 Effective Use of Telecom & IT Tools Increases Your Value Session 909
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Do you know these common National Service Numbers??

To follow up on our previous post about 711 services, what a great time to revisit the common ‘national service numbers’ that are N11 in their format. In the US these include:  211 ­ Usually Local Community Services 311 ­ Municipal Government Services 411 ­ Directory Assistance 511 ­ Traveler of Non-Emergency Information 611 ­ Telco Customer Service *711 ­ TDD Relay for the hearing impaired 811 ­ Call BEFORE you dig *911 ­ Emergency Services   *As stated earlier, with the EXCEPTION of 911 and 711, these are all OPTIONAL to have programmed into your corporate phone system.   Should you
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Join us for Avaya BYOD, UC Ecosystem Management and Lunch with SCTNA in Irvine, CA!

Thursday June 21st, 8:30 AM – 1 PM Come hear how the power of VXSuite will help you manage your unified communications ecosystem. Learn how Avaya BYOD and Flair can help your business and about the latest Avaya promos, specials and upgrades. 8:30 – 9:00 Breakfast & Registration 9:00 – 9:50 Business Meeting and Open Discussion 9:50 – 10:00 Break 10:00 – 10:15 Introduction to Black Box (Nicole Lau, Blackbox) 10:15 – 10:45 Presentation 1 – VXSuite (Presented by Amy Bailey, VXSuite) 10:45 – 11:30 Presentation 2 – Avaya BYOD Enterprise and Flair Demo (Presented by Avaya & Lisa Ward,
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VXSuite makes debut at IAUG in 2012 in Boston

  The VXSuite team would like to thank all of our longtime friends that we were able to catch up with at IAUG Global Connect in Boston   and welcome the new ones we made this year!  IAUG Global Connect is always a great time with lots of information and exciting new business opportunities.   We appreciate the attention and time everyone gave us learning how we can help you  achieve the promise of unified communications in your companies.  Can't wait to see you next year!         www.shinto-worldmate.jp
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