Habit 1 – Be Proactive in UC Strategy

Be Proactive in your UC Strategy & Roadmap “Over 80% of enterprise investments in UC [Unified Communications] component projects will not be guided by a governing UC strategy and roadmap.”  Gartner, November 2011 “Predicts: 2012: Successful UC Deployments Depend on Defining Organizational Objectives and Understanding Challenges” After you get over your disbelief of that statistic and let it marinate a bit, think about your own work and your own projects.  Is there an overall UC Strategy? How many of your projects bubbled to the top of the list because of some sort of urgent need from the C-Suite? How many
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My Silent Week

I can’t talk. I had vocal cord surgery last week, July 3rd to be exact, and have not been allowed to speak for a week. No whispering, no talking, nothing. All through the 4th of July weekend. This would be fine if I was a shy, quiet wallflower, but if you know me you’re laughing right now because I am not any of those things. I love to talk – a LOT! But for the last 7 days I have been silent. It’s been hard – almost impossible – since I have a husband and 11 year-old son and I
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VXSuite exited to present 4 sessions at IAUG, Booth 400

Sunday starts the Annual IAUG CONVERGE2013 (Avaya) conference in Orlando and VXSuite is both speaking and exhibiting. Come see us in booth 400 in the Solutions Expo. VXSuite Hosted Sessions: The 7 Habits of Highly Effective Communication Managers Session 904 Presenter: Doug Tolley Date: Monday, June 3rd Time: 4:45-5:45 PM Room: Naples 1 & 2 VXSuite – Quality of End-user Experience (QoE) Management Overcoming the Barriers to Funding Session 405 Presenters: Amy Bailey & Roger Blohm Date: Tuesday, June 4th Time: 1:00-2:00 PM Room: Sun 1 & 2 Effective Use of Telecom & IT Tools Increases Your Value Session 909
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7 Biggest Headaches in IT and how to Solve Them

The variables in the IT landscape grow every day and while it’s great to have a plan for what this will look like in 5 years, we need a plan for today. At the Texas Technology Summit, VXSuite presented the 7 Biggest Headaches in IT and how to solve them.   BYOD – What are the pitfalls? Is more bandwidth the only answer? Transition from TDM to VoIP 911 or threatening call alert searches Who’s to blame for bad call quality? Carrier, IT, Telecom? Delivering the right information to managers to make critical business decisions Can IT be a strategic asset
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It’s amazing we can talk at all!

I am a purist at heart. I won’t get rid of the copper phone lines to my house. Yes, on rainy days the quality gets a little scratchy, but unlike my VoIP phone it always works. I have a VoIP phone on my desk. We use a ShoreTel system and I have a firewall and a VPN and a 565 handset on my desk. The phone works great – my internet does not. Most days it works fine. BUT, I work from home and during holidays and especially today, the day after Christmas, my service sucks. Why? Because every kid
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Do you know these common National Service Numbers??

To follow up on our previous post about 711 services, what a great time to revisit the common ‘national service numbers’ that are N11 in their format. In the US these include:  211 ­ Usually Local Community Services 311 ­ Municipal Government Services 411 ­ Directory Assistance 511 ­ Traveler of Non-Emergency Information 611 ­ Telco Customer Service *711 ­ TDD Relay for the hearing impaired 811 ­ Call BEFORE you dig *911 ­ Emergency Services   *As stated earlier, with the EXCEPTION of 911 and 711, these are all OPTIONAL to have programmed into your corporate phone system.   Should you
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Are you keeping up with the times? 711 Dialing Info

I just heard from a company who is looking at setting up the 711 access to the TTY/TDD operator service that the FCC mandated. Have any of you implemented this change?  Any challenges?  Here is the FCC information: Background The Federal Communications Commission (FCC) has adopted use of the 711 dialing code for access to Telecommunications Relay Services (TRS). TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities. For more information about the various types of TRS, see the
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The Newest Technology Effect

There’s always a rush for the newest, the latest, the fastest – of just about anything. But in the technology field this is never truer than with cell phones. The newest iPhone model is introduced and suddenly there is a rash of “broken” older-model phones. Sometimes users want the latest and greatest because they know of a new feature they want to use. More often than not though, they just want what’s new. My Dad got the new Samsung Galaxy S III this week. He’s a pretty hip grey-haired guy, but there are so many bells and whistles on this
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New Technology Will Allow Cell Phones to Learn by Touch

Phones have been evolving since they were invented, and they continue to impress us with every new technology they release.  Twenty years ago, having a cell phone was a luxury.  Today, 91% of Americans use cell phones.  They continue to make their users’ lives easier with every new innovation they add to their system.  The invention of the smartphone was a huge step for the cell phone industry, allowing its users to access a great amount of information and applications that simplify their hectic lives. A new kind of technology for mobile phones is just around the corner, and like
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