What I Learned from Microsoft WPC 2014 in DC

Microsoft wpc was a great show and as a first-timer, what can I say? Microsoft is going after Enterprise Voice (EV) and they’re like a locomotive going full steam ahead. They did this show in style and they took over our nation’s capitol city. This time it’s not about the PBX. It’s about transforming the way company employees communicate – desk phones being replaced with tablets, smartphones extending the experience with Mobile Lync apps all tied together via SDN (Software Defined Networking) – wowser! Trust me, they are studying EVERYONE with a Directory infrastructure that is getting into UC –
Read More

Platte River Technology Showcase – Baseball, Cloud Technology and a Cold One!

Set in the heart of downtown Denver, Coors Field is a fantastic spot to host a technology forum. And to my luck, Platte River Networks held their annual Platte River Technology Showcase at the Coors Field Rooftop last week. It’s the newest hot spot at Coors Field – a perfect mix of seating area and concourse with just enough room to house the booths of the vendors participating in the technology showcase. The goal? Support our partner, meet every person and company, assess their needs, offer a solution, and make new friends. Plus we get to enjoy a great game of
Read More

HABIT #5 – Seek First to Understand, Then to be Understood

This is the fifth post in our 7 Habits for Highly Successful Communication Managers. As we work to be less reactionary (Habit #1 – Be Proactive), have a clear strategy (Habit #2 – Begin with the End in Mind), and work to prioritize tasks (Habit #3 – Putting First Things First), we must have an overarching goal for everyone to win (Habit #4 – Think Win-Win). From Habit #4, Think Win-Win, we move to Habit #5, Seek First to Understand, Then to be Understood. According to Steven R. Covey, “Communication is the most important skill in life.” You spend years learning
Read More

VXSuite named finalist in 2014 Stratus Awards

The Business Intelligence Group announced the 2014 winners of the Stratus Awards. The inaugural industry awards competition recognizes those companies innovating in the Cloud and providing innovative offerings that are truly differentiated in the market. VXSuite was a finalist in the awards in the area of Software as a Service. What makes VXSuite unique is its the only product on the market that allows a customer to start with the infrastructure they have and use it to plan a new IP system. Most IT managers believe VoIP will work, but the question many IT departments continue to ask is, “Will
Read More

When Voicemail to Email Goes Wrong

I had to laugh when one of my friends sent me a copy of a voicemail to email she received. She was on vacation but she knew that she received a voicemail because it’s showing up on her phone as an email. In these days of Universal Communication, there are lots of ways for people to get in touch with you and for you to reply to them. There’s email, desk phone, soft phone, cell phone, voicemail, IM, text and more. But sometimes that technology doesn’t work as expected. She said she “thinks” this is from a colleague who is
Read More

What’s in a Job Title?

Last week I had lunch at The Cheesecake Factory with one of our VXSuite Channel Partners. After we sat down and ordered she pulled out her business card and passed it across the table to me. I looked at it a bit strangely and I think she sensed my confusion and said, “I thought you might like my card.” To which I replied, “I already have all of your info (heck, we did set up the lunch apt) and we are connected on LinkedIn, so I think I am good.  At this point I sensed that she was expecting my card
Read More

Telarus Partner Summit 2014 Keynote Highlights

Recently I attended the Telarus Partner Summit 2014. It was a great opportunity to learn more about what is going on in the carrier world and network with some terrific partners in the bandwidth channel. Telarus put on an amazing event. There were two amazing keynote speakers: David Arvin and Dale Murphy. One of the highlights was a keynote presentation by David Arvin. He has written a book called “It’s Not Who You Know, It’s Who Knows You” where he gives advice on how to build your business by building your brand in the social media age. His keynote was
Read More

Why Universal Communication Makes Me Hate Email Less

I use email all day every day. I send hundreds of emails a week. It is a critical part of our business and we couldn’t exist without it. So why do I hate it? I can’t count all the ways, but in summary I think it is because it has turned from a communication tool into a CYA (cover your a**) tool, an “avoid real interaction” tool, an “I’m too busy to function.” tool, and an excuse that makes us feel like we are working, when sometimes we are just avoiding real work. You all know what I mean. We’ve
Read More

Reflect, Reset, React – What does Microsoft Lync mean to a traditional telecom dealer?

I am lucky in my job because I get to meet with dozens to hundreds of telecom dealers each year discussing how they are moving their businesses forward.  These meetings are always fascinating and often enlightening.  Today one of the primary questions almost all of them are asking is: What does Microsoft Lync mean to me?  It is a fair question after all; Microsoft has been promising to win the Unified Communication game for years and, according to most accounts, has failed miserably so far.  That being said, it is almost universally agreed that this industry is at a major
Read More

VXPulse free from Heartbleed Bug

Many of you may have read about the Heartbleed Bug (http://heartbleed.com ).  This is a serious vulnerability in the Open SSL software library that has the potential to expose information stored in memory of servers using unpatched versions of the software.  After an internal review, we can report that we do not utilize the Open SSL software in our VXPulse software solution. We understand the importance of system security for ourselves, our Partners, and their Customers.  If you have any questions about this or any other security related issue as it relates to the VXSuite software solutions you can contact
Read More

Spin Sucks – Meet Gini Dietrich at VXMadness

Consider this: The public relations industry might have begun in 1800 BC. Back then, the Babylonians used stone tablets to educate farmers on how to sow and harvest crops. In Egypt, scribes documented the deeds of the pharaohs; in Rome, leaders, such as Julius Caesar, wrote biographies to persuade the public to support their political aspirations. There are numerous examples of persuasive speaking, the art of rhetoric, reputation building, and mediating between rulers and subjects. Among the most famous was the use of public relations to promote Roman Catholicism during Europe’s Counter-Reformation. Pope Gregory XV coined the term “propaganda” when
Read More