VXSuite has a complete answer for your ShoreTel reporting needs. As ShoreTel users ourselves, we have developed a comprehensive set of tools to help you get the most out of your ShoreTel. ShoreTel Workgroup is an attractive entry-level call center that is designed for informal groups looking to become more efficient in their operations. Tightly integrated with the ShoreTel phone system, Workgroup provides a simple call center to customers at an extremely low total cost of ownership.VXSuite for Shoretel www.nikkei.com
Read More
Voice Quality Monitoring
The VXPulse support platform is a comprehensive voice quality monitoring management suite purposely designed to remove risk and IT workload when operating Unified Communications across complex, multi-vendor environments. VXPulse can uniquely correlate and unify these disparate data sets enabling its users to handle issues regardless of where they may occur. VXPulse is designed to enable multiple teams to have the real-time visibility, controls and analytics to make sure problems are proactively identified and all relevant information is easy to correlate and use between the different silos. Delivering flawless end-user quality is the goal of any IT group when it comes to
Read More
Every Business Needs a Call Accounting System
Telecommunications costs make up one of the largest monthly expenses for any organization and typically have the least amount of control. A call accounting system provides critical information about how your telephone system is being used, misused and abused. Reports provide managers across the enterprise with information that allows them to manage their budgets and personnel more effectively. note.chiebukuro.yahoo.co.jp
Read More
L-3 Case Study – Defense/Manufacturing
L-3 Telemetry West saw the need for a unified voice management solution to allocate costs to departments, provide alerts to potential fraud calls and constantly monitor trunk usage to make adjustments according to staffing levels. paulhaworthblog.wordpress.com
Read More
VXPulse Case Study – Commonwealth of PA
The Commonwealth of Pennsylvania saw the potential of using Microsoft Lync to deliver a better communications user experience while also improving employee productivity and performance. So, they worked with Microsoft to run a joint pilot to prove the solution and used VXPulse for monitoring. paydayloanman.com
Read More
Live Voice Manager Flyer
VXTracker Live Voice Management provides comprehensive reporting and management of all aspects of yourcommunication systems. It consists of a base platform that addresses the three main functional areas of voicecommunications management–Call Accounting, PBX Performance Monitoring and Security/Compliance Tracking.VXTracker allows users to monitor and manage multiple voice systems whether TDM or IP-based. paydayloanman.com
Read More
VXRecord Flyer
VXRecord is a call recording application for IP phone systems for small to medium-sized businesses. This affordable solution allows organizations to record calls made by all their employees or just a few extensions. You can search, play back, score, annotate and email voice files from a user-friendly, web-based interface. Use this visibility for training, customer satisfaction and quality assurance, as well as compliance and security issues. philosophy.blogmura.com
Read More
VXPulse Flyer
VXPulse is a managed service solution that provides a single tool to span converged communications requirements. Providing simplified remote management and access for customer maintenance through an on-premise agent and using controlled collection and network metrics, VXPulse will alert on unacceptable performance, perform VoIP readiness assessments for customers who are considering the transition to VoIP and is a “live, always on” management tool for analyzing network performance. philosophy.blogmura.com
Read More
VXTracker 2 page Call Accounting Flyer
VXTracker enables enterprises of all sizes to manage their telephone systems and related infrastructure more efficiently and cost effectively. It consists of a base platform that addresses the three main functional areas of voice communications management–Call Accounting, PBX Performance Monitoring and Security/Compliance Tracking. Hybrid networks will be with us for many years. VXTracker allows users to monitor and manage multiple voice systems whether TDM or IP-based. www.portmone.com.ua
Read More
MemorialCare Health System Case Study
MemorialCare Health System had a need for a unified voice management solution to monitor IP traffic in a hybrid environment. They needed a system that was user-friendly, server-based and had cost control and voice network monitoring capabilities. www.prostobank.ua
Read More
Lakeshore Learning Case Study
Lakeshore Learning uses VXTracker had a need for a unified voice management solution to allocate costs to departments, provide alerts to potential fraud calls and constantly monitor trunk usage to make adjustments according to staffing levels. www.prostobank.ua
Read More
St. Joseph Health System Case Study
St. Joseph Health System uses VXTracker for toll fraud issues, 911 notifications, and to keep 411 calls in check. They also realized savings by using the Trunk/Traffic report to rightsize their number of T1 lines. www.prostobiz.ua
Read More