To follow up on our previous post about 711 services, what a great time to revisit the common ‘national service numbers’ that are N11 in their format. In the US these include:
211 Usually Local Community Services
311 Municipal Government Services
411 Directory Assistance
511 Traveler of Non-Emergency Information
611 Telco Customer Service
*711 TDD Relay for the hearing impaired
811 Call BEFORE you dig
*911 Emergency Services
*As stated earlier, with the EXCEPTION of 911 and 711, these are all OPTIONAL to have programmed into your corporate phone system.
Should you also be able to dial 112?
That is not an officially recognized number in the US for ANY service. It is the European Unions designated emergency number.
But, if you have European visitors, it is is goo idea to put it in your dial plan. Just remember to delete the digits and insert 911 as the carrier may NOT honor the code. Typically a wireless carrier will, but not a wireline carrier.
Thanks to Mark J. Fletcher, ENP, from Avaya Public Safety Solutions for his help with this post. Mark is an expert in all things E911. You can contact him at (908) 848-2602 or on the internet at