My morning was crazy. I had backed up plumbing in the house and the dog threw up on the carpet—all before 6 a.m.! Then when I finally make it to my desk for my morning conference call, Lync wasn’t working.
I recently upgraded from a MacBook Pro to an iMac with a 1 TB flash hard drive. Ahh, life is good. Except when it’s not. Like today when no one in my company could get on our call.
Was it my new computer? I had to start from scratch and download every program, add-on and plug-in one at a time. This time-consuming process made me reset my clock so I can log in five minutes early to everything because odds are there will be an update I need to install.
Nope. It wasn’t just me. And although Dan Bravo would like me to believe it was just because I am on a Mac, he didn’t have audio either.
Life before Lync
It’s hard to remember what life was like before we switched to Lync. We had daily conference calls, but without video we couldn’t see expressions or see if everyone was focused on the discussion.
We knew one employee would eat her breakfast—sometimes not remembering to mute her audio—and others would leave their desk to do laundry or get more coffee.
A Tighter Team with Lync
Now that we can see each other in the morning, we have a tighter team. We can see expressions and have fewer misunderstandings because the audio and video give the whole picture.
Adding presence to our work day has allowed us to communicate with each other when it’s appropriate and get immediate response. Rather than waiting for email response, we can work in Microsoft applications and share from within the app to get answers more quickly.
A Tighter Partner Community with Lync
We have chosen to federate our Lync application with partners who also use the software. Now I have the ability to respond to requests from partners about quotes, social media, or anything else quickly and efficiently.
Skype for Business Arrives!
I have always been a Skype user. I love the interface and love that it works seamlessly on my Mac. I wish I could say the same for Lync. Because Lync is bundled with the rest of the Microsoft Office application, I am very often multiple releases behind my PC user co-workers. Which they love to point out to me. Yes Dan, I get it!
Microsoft has decided to rebrand the Lync application to Skype for Business and the latest news says it will adopt the Skype user interface and be an awesome experience. But it looks like us Mac users will have to wait until Q1 of 2016, after the mobile platforms are released.
I am hoping it will be worth the wait. Until then, Lync is still the coolest thing I have used to unify my team and let me talk to who I want, when I want, on the device I want.