Mobility on My Terms

Unified Communications means lots of different things to different people. Some think of it as getting their voice mails as text messages. Others think it’s dual ringing their desk and cell phone. For me this week it was taken to a new level.

I was scheduled for a conference call and was told the agenda was to discuss our Partner Marketing Program. I figured this was easy enough. I do a couple of these a week, last typically 20 minutes, and consist of me walking the partner through the marketing guide and answering some questions. At the same time, we schedule some take-away action items, and make plans to reconvene in a week or so.

The Best Laid Plans

My husband had a hip replacement November 15th. It was his fourth, but this time it’s been much rougher. He had a follow-up doctor appointment scheduled for 8 AM and I had this marketing call at 11 AM. I figured I had plenty of time to make it to the doctor, zip it in and out of the pharmacy, and then be back to the office for the call.

Well the doctor was running 90 minutes late, so at 11 AM when the call started I was still at Walgreen’s. I dropped off the prescription and went outside to take the call on my Microsoft Lync client.Mobility

We chatted for a few minutes when the other caller asked to see a demo of the product. Ron Campbell, our VXSuite Channel Manager, offered to schedule something for after lunch, since he was on mobile and knew I was as well. The partner really thought the call was going to be a demo, and sounded disappointed about re-scheduling.

Demo on the Fly

I didn’t want to let her down, so from the parking lot of the Walgreen’s I sat on a curb with my Jabra Motion headset on, opened Safari on my iPhone, and walked her through the demo. She had no idea I wasn’t in my office on my computer.

To me, this is the true essence of mobility. I was able to talk to whom I wanted, where I wanted on the device I wanted – and it worked seamlessly! That is mobility on my terms! – But I kind of wish I was in a Walmart parking lot so I could have tied in the song.

Where is the craziest place you’ve had an important work call? Tell us below.

Amy Bailey (103 Blog Posts)

Amy Bailey is the VP of Marketing at VXSuite has been with the product line for over eight years. Over the years she has filled may roles including Sales Manager and Project Manager. She is a graduate of San Diego State University with BA's in Speech Communication and Liberal Arts. Amy was Associated Students' President while at SDSU and has several years of sales and management experience in the high-end retail clothing industry. She enjoys knitting, country music and spending time with family.

1 comments
LauraPetrolino
LauraPetrolino

I love this story so much because it's truly a case study in the beauty of unified communications and virtual technologies! There really are no excuses for not being successful when an organizations uses these platforms correctly.