Switching to VoIP is Not Easy on the Telecom Manager

Are you a conductor, an engineer, or a passenger on the fast-moving train called VoIP? Switching to VoIP is not easy.

On a train, the conductor is responsible for operational and safety duties that do not involve actual operation of the train. Whereas an engineer is a person who operates the train.

If we move this into the Communications world and you’re the Telecom Manager, you are like the conductor because you are responsible for the quality of the voice calls, but you don’t actually operate the network the calls traverse. This makes switching to VoIP even more challenging.

The IT manager is the engineer. He operates the network, but in this case, he may not have any familiarity with voice.

But not you. You know voice. You know phones.

But your VoIP phone system runs and relies on the data network you have no control over. What do you do?

Delivering flawless end-user quality is the goal of the Telecom Manager, but many times the IT Manager thinks the VoIP system is just another application on the network.Switching to VoIP

Many organizations find in order for Telecom and IT to be on the same page, they both need to have a view of the entire Communications Ecosystem when switching to VoIP. A quality issue for a given endpoint could ultimately be a PC issue, a data network issue, a voice routing issue, or a Windows server issue.

The Frustrations of Switching to VoIP are Real

Finger-pointing, both internally and amongst the vendors involved, often happens when it comes to tracking down problems with a Unified Communications system.

We designed VXPulse to enable multiple teams to have real-time visibility, controls and analytics to make sure problems are proactively identified and all relevant information is easy to correlate and use between the different departments.

Having your finger on the pulse of your voice and data network can be time consuming for your staff. VXPulse monitors all or part of the unified communications ecosystem and allows for Quality of Service and Quality of Experience for both your employees and customers expect.

Stay relevant in your organization by utilizing the analytics found within VXSuite and you can help determine savings, usage patterns, and employee productivity. Be the conductor and help guide your company’s communication strategy rather than being a passenger on someone else’s train.

 

Amy Bailey (103 Blog Posts)

Amy Bailey is the VP of Marketing at VXSuite has been with the product line for over eight years. Over the years she has filled may roles including Sales Manager and Project Manager. She is a graduate of San Diego State University with BA's in Speech Communication and Liberal Arts. Amy was Associated Students' President while at SDSU and has several years of sales and management experience in the high-end retail clothing industry. She enjoys knitting, country music and spending time with family.