The VXPulse support platform is a comprehensive voice quality monitoring management suite purposely designed to remove risk and IT workload when operating Unified Communications across complex, multi-vendor environments. VXPulse can uniquely correlate and unify these disparate data sets enabling its users to handle issues regardless of where they may occur.
VXPulse is designed to enable multiple teams to have the real-time visibility, controls and analytics to make sure problems are proactively identified and all relevant information is easy to correlate and use between the different silos.
Delivering flawless end-user quality is the goal of any IT group when it comes to UC Phone systems. What many groups find is that in order to do that, they need to have a handle on the various layers involved. As the deployments scale up, these functions are usually done by different management groups with different tools. A quality issue for a given endpoint could indeed be a PC issue, a data network issue, a voice routing issue, a Windows server oriented problem, or an IP phone system configuration issue. Finger-pointing, both internally and amongst the vendors involved, can often happen when it comes to tracking down problems with a Unified Communications system.