In this four-part podcast series Doug Tolley and I have discussed VoIP – the fact that it definitely works, and is definitely here to stay. We looked at the three steps to VoIP success and how using the right toolkit can take the guesswork out of delivering quality voice services. We also discussed who is ultimately responsible for VoIP success, or its failures.
In this final podcast we take a look at the pinnacle of why we are here. VOICE. We look at VoIP quality and how to maintain voice quality once it is installed and working. With a VoIP phone system, your voice quality now relies on the network, which determines the quality of your communications with your customers. If you have poor quality, your business may suffer. Visibility to every component or device on your network is critical.
Network environments are constantly changing. Those changes can affect voice quality. Voice traverses the network like any other application, but the other applications can have a big affect on voice. Imagine a day when this ecosystem isn’t functioning properly—network down, server malfunction, phones not working, or insufficient bandwidth while your salespeople are giving a web presentation and the quality of the voice and video is unacceptable. These events can result in unacceptable Quality of Service (QoS), which translates to poor Quality of Experience (QoE) for users. Having a tool that constantly monitors your voice and data network can quickly identify and solve these issues.
VXSuite Delivers Meaningful VoIP Information
Using a toolset to ensure that voice quality is maintained and that UCC problems are quickly diagnosed and resolved is paramount.
VXSuite can deliver automated alerts and alarms when voice quality falls below acceptable levels. Being alerted to these issues so they can be quickly remedied is the key to VoIP success. Plus, it monitors all or any part of your UC system and allows for top-notch Quality of Service and an optimum Quality of Experience for both your employees and customers.
To see a demo of VXSuite, please contact us.To hear the entire series of podcast recordings click here.