Performing a network readiness assessment before implementing a Voice over IP (VoIP) system is an important first step to ensuring a positive quality of experience. There are three steps to VoIP success, the first of which is to test for network readiness.
Planning for a VoIP implementation relies on the IT manager taking extra steps to make sure the network can handle the increased traffic. Typically, partners, and hosted providers ask questions such as:
- How many simultaneous calls do you make?
- How utilized are your trunks?
- Will you be running voice and video or just one?
- Are there other network intensive applications like a call center, learning management or CRM application?
Unfortunately, without the right tools it’s impossible to know these answers. Organizations without the right tools are left to guessing or using a formula based on headcount, generalities or something else equally as arbitrary.
Network Readiness Saves the Day
VXSuite partner CCC Technologies, proposed a new VoIP system to a multi-store footwear retailer to reduce costs, increase user functionality, and bring all of the stores on the same platform. Because many of the stores were previously serviced by a few phone lines running directly to a key system, they needed to test their wide area network for network readiness.
The test involved deploying agents at each end location. These agents simulated calls across the network and almost immediately started to have issues. Simple measurements of delay, jitter, and loss started to degrade almost immediately. Interesting fact that many IT people miss is most networks are resilient to problems because the re-transmit and error correct for data. The problem with a voice call is that they are much more likely to be sensitive to these delays. This was the case here. In less than a half an hour failures reached a point that made the progress halt until network settings and configuration could corrected and optimized for performance. The test avoided a painful initial deployment that would have caused a failure for both the customer and the vendor.
A Vendor-neutral Tool
Using a vendor-neutral tool allows the partner and IT manager to get a view of the entire ecosystem, regardless of network device. VXSuite analyzes the network to understand its potential limitations and whether it is suitable for the deployment of a VoIP or video application. Using simulated test voice and video calls, it measures the impact of application data traffic, voice and video on the existing data network.
Because VoIP traffic is more sensitive to network issues, performing a readiness assessment can be the difference between success and user unrest.
Partners Save Face with the Right Tool
Partners who have discovered the VXSuite toolset are concerned about the overall outcome of the implementation and are looking to bring success to their customers. They understand the benefits of network readiness testing:
- Reduce User Frustration
- Ensure Quality of Experience
- Reduce Project Delays
- Complete Installation on-time