VXSuite is a software platform that provides tools to improve any company’s UC experience. It integrates with any communications ecosystem to deliver meaningful information to managers.
- Quality of Service
- Bandwidth Issues
- Call Analytics
- Mobile Productivity
Phone systems used to be pretty simple, but then you added features – auto attendants, voicemail, ACD agents, operators and then added a remote site or two.
Then your company merged with another company and suddenly you were responsible for disparate phone systems.
Then somewhere along the line the technology changed to VoIP.
Now Unified Communications is becoming more prevalent and users demanded one number to find them, voicemails delivered as text messages or emails.
Users are bringing their own devices (cell phones, iPads, etc.) and expect them to work with the phone system and network. The only constant thing has been the users’ Quality of Experience expectations.
In order to stay ahead of what’s next you need to have a handle of what’s now.
You need the tools to estimate the impact that changes will have on your Quality of Experience.
It’s about having the right information to help define, design, integrate, optimize and manage the technologies that make up your ecosystem as well as monitor and support your end users’ Quality of Experience.