Case Studies

L-3 Case Study - Defense/Manufacturing

L-3 Telemetry West saw the need for a unified voice management solution to allocate costs to departments, provide alerts to potential fraud calls and constantly monitor trunk usage to make adjustments according to staffing levels.

St. Joseph Health System

St. Joseph Health System uses VXTracker for toll fraud issues, 911 notifications, and to keep 411 calls in check. They also realized savings by using the Trunk/Traffic report to rightsize their number of T1 lines.

Lakeshore Learning

When Lakeshore Learning was growing and trying to meet customer needs they realized they needed to determine staffing levels based on call activity. They deployed VXTracker to forecast customer service staffing levels and improve productivity.

VXPulse Case Study - Commonwealth of Pennsylvania

Using VXPulse, The Commonwealth of Pennsylvania identified the source of communication Quality Issues Prior to Deploying Microsoft Lync.

MemorialCare Health System Case Study

Moving from TDM to VoIP proved tricky for MemorialCare. They were a hybrid environment with Nortel, NEC, Avaya and Cisco so they deployed VXTracker to measure trunk usage and plan for network bandwidth needs.