Frequently Asked Questions

faq
vxtracker-sm
VXTracker is a web-based application that is installed on a server on your network or can be accessed from a cloud-based application. It collects call records and other data from your telephone switch and/or IP network and allows you to produce timely and accurate reports.
This depends on the phone system you are using. If you have an older TDM phone system, we’ll connect a serial-to-IP buffer to your phone system. This will buffer the calls in the event of a loss of connection. The Buffer will collect call records from the serial port on your phone system. VXTracker will then collect the call records from the buffer via a TCP port. On IP enabled phone systems VXTracker can receive call records directly over a TCP connection.
YES. VXTracker prides itself on being able to connect to all different phone systems. We’ll connect to legacy TDM phone systems or the latest IP systems. Plus we can connect to multiple disparate systems and normalize the data in VXTracker for easy viewing.
Lots of people use VXTracker. Please check out the By Position and By Industry to see some of the people and Industries who use VXTracker. We have organizations as small as seven users to international organizations with hundreds of locations and tens of thousands of users.

Plus, we let you have an unlimited number of user logins, so you can give a login to different department managers so they can run their own reports – sales, marketing, human resources, operations, etc.

YES. For a TDM phone system, we’ll connect a serial-to-IP buffer to your phone system. This will buffer the calls in the event of a loss of connection. Otherwise it will receive the call records from the serial port of the phone system and send those via IP to the VXTracker server – whether hosted or on premises.
There is no limit to the number of logins you can have for VXTracker. You can give a login to different department managers so they can run their own reports – sales, marketing, human resources, operations, etc. Information can be restricted by password to individuals, departments, divisions, etc.
There is no limit to the number of remote sites for which CDR can be collected. We have customers who collect information from hundreds of phone systems – all in one VXTracker. The ability to collect from a large number of remote sites will depend on the specifications of your hardware. The more powerful hardware you have, the more data VXTracker can collect and process. The VXTracker architecture is also modular and in extremely large deployments separate machines can be used to collect, process and display call records.
YES. We have been successful at importing cellular records from multiple carriers for many of our customers. If your carrier provides raw call records for download we can process the data.
VXTracker currently supports MySQL and Microsoft SQL Server. If you choose to use Microsoft SQL Server you must supply licenses for use. Currently, VXTracker supports up to SQL Server 2008.
VXTracker is currently supported on:

  • Windows XP
  • Server 2003 (32-bit)
  • Server 2003 R2
  • Server 2008 (32 and 64-bit)
  • Server 2008 R2
  • Windows 7 Professional (64-bit)

vxpulse-sm
YES. Because we are able to ping the phone system, we can alert you if we do not receive a response to the ping. The can be set for a time parameter as well – A rule could say, “Ping once every minute of every day. If there is no answer for 15 minutes – alert me.”
Yes. VXPulse provides an easy to use web interface to add additional monitored nodes.
Within the VXPulse interface you are able to group your assets into a hierarchical structure. You can create user accounts at any level of this hierarchy. This gives you the ability to determine what information your users are able to see. VXPulse is licensed based on the monitoring you do, with no restriction on the number of users you allow to access the monitoring information.
VXPulse provides a wide-range of reports, from QoE reporting to standard SNMP graphs, to syslog messages.
vxmobile-sm
We have been successful at importing cellular records from all of the major carriers – AT&T, Verizon, Sprint, T-Mobile. If your carrier provides raw call records for download we can process the data.
If your carrier provides information on text messages, VXTracker can report on text usage. No providers currently supply the content of text messages.
The VXMobile Application works with Android, Blackberry, Symbian, and Windows Mobile. We also work on iPhone iOS 4 and earlier. iOS 5 restricted access to the call log so we cannot currently collect this data. We are awaiting future iOS versions to see if access to the call log has been re-enabled.
vx-logo-small
Live Voice Management is the practice of viewing and managing the entire communications ecosystem with a focus on end-user service availability. VXSuite sets the standard for Live Voice Management of all your unified communications. The VXSuite modules provide actionable business intelligence on how to define, design, integrate, optimize, and manage the technologies that make up your ecosystem as well as monitor and support each customer’s unique configuration.
QoE, or Quality of Experience, is a subjective measure of a customer’s experience with a service (web browsing, phone call, video conference). Quality of Experience attempts to measure the metrics that a customer will directly perceive as a quality parameter, i.e. the time for a WebEx session to be initiated, the fidelity of sound on a VoIP call.

QoS, or Quality of Service, differs from QoE in that QoS is measuring the network services, which provide quantitative data. QoS measurements are typically technical in nature and not something an end-user would directly complain about (end-users will never tell you: the jitter is too high). QoS measurements are typically found in contract Service Level Agreements (SLAs) and measure how well the vendor is delivering on promised services.

Because QoE is a qualitative measure, it can be influenced by elements outside of the core communication infrastructure. These include the user’s device (for example Laptop or iPad), their environment (in their remote home office or at the main office), their expectations (cellular or landline), the nature of the content and its importance (email or 911 call) etc.

Although QoE is perceived as subjective, it is the measure that customers will typically report. Being able to measure QoE in a controlled manner helps IT understand where issues must be addressed.

Mean Opinion Score (MOS) is used for assessing the quality of telephone connections and is an example of the QoE measurement process. MOS values range from 1 (worst) to 5 (best). MOS scoring provides a metric that can be used to alert staff to existing service issues.