FAQ about Telarus purchase of VXSuite.com

Helping our partners build their best brand has always been a top priority at LVM, Inc. I hope this is evidenced by the top-notch products  we have built for you to sell to your customers, the white-labeling of those products, the marketing assistance, and more.

During  the past 18 months, we have sought venture capital funds to help grow the business and, because of these conversations, we have decided to join Telarus. They have acquired the VXSuite products, partners, and customers and plan to incorporate them into their “Cloud Broker” strategy. This will give its 2000+ channel partners the ability to actually see into the data and voice networks they sell on behalf of more than 60 providers of commercial Internet, voice, and data center services.

The integration of the two organizations is expected to take three to four months as both companies assess the needs of the combined entity and leverage synergies created with the two companies. The “new Telarus” will begin to make public appearances at the Technology Innovation Conferences (TIC)—a full-day event that brings together industry thought leaders, suppliers, and partners in major cities across the country. The next TIC will take place on September 24 in Washington D.C.

Why did Telarus decide to acquire LVM?

Telarus acquired the assets of LVM for three reasons—people, partners, and technology—in that order.

People

Roger Blohm will head up the integration team and will work closely with the sales and marketing teams to get new information out to you as quickly as possible.  Roger will also continue as the president of the VXSuite division of Telarus.

Doug Tolley has been named the senior vice president of Sales. He will manage the seven regional vice presidents who support the consolidated partner channel across the United States.

Michael Brown, the vice president of operations and software development for VXSuite, will be working together with the Telarus nine-person software development team to continue improving the VXSuite core products, assisting in the setup of new VXSuite software seats, and designing the new Telarus NOC that will monitor the broadband circuits that sales partners place through Telarus..

Amy Bailey will assume the role of vice president of marketing for Telarus. She will lead the marketing team and continue to create great marketing opportunities for partners of VXSuite.

Partners

The VXSuite partner channel, more than 300 strong, will continue to have the ability to purchase VXTracker, VXPulse and the other modules directly from Telarus, just as they did from LVM.  Telarus, with over 13 years in the recurring business of carrier services, will add a new dimension of financial stability VXSuite.  Similarly, Telarus has made a commitment to make continued investments in the VXSuite product portfolio as well as new development, focused on debugging Cloud applications on a data network.

Technology

Telarus is committed to expanding the VXSuite technology portfolio, giving it more capabilities, making it more usable, all while keeping costs the same.  Telarus also plans to embed our software in their NOC and trouble ticket Help Desk, creating a major competitive advantage for them, as well as taking some of the worry out of sourcing broadband circuits.

What new benefits will I see?

As a partner with the new Telarus, you will enjoy some great new benefits. Telarus has recently announced a new 24/7 NOC, powered by VXPulse, to monitor all circuits sourced through Telarus.

When will I see these changes?

Our integration team is working to make these features and benefits available to you as quickly and seamlessly as possible. We estimate you’ll start to see some of these benefits as early as December of this year.

What is the current status of your integration and what’s next?

The letter of agreement is signed. The transaction will close December 31, 2015 and the new Telarus will be effective January 1, 2016. We will be one company under the Telarus name. The VXSuite brand will remain.

How does this affect my discount?

All LVM, Inc. partners are grandfathered in at their current discount level.

Will the same support people be there?

Yes, the LVM support staff will be incorporated into the Telarus support team. The Telarus support team will also be cross-trained on the VXSuite modules.

Are the products staying the same?

There are no plans to discontinue any products. We do expect, with the additional support resources, there will be enhancements to the product set.

Will my channel manager change?

Maybe. We have realigned the territories, so depending on your location, you may have a new channel manager, now called regional vice president.

Mike Bettilyon – Regional Vice President Mountain West

Vanessa Byrd—Regional Vice President Mid-Atlantic

Christina Curtis—Regional Vice President Southwest and California

Mike Gottwalt—Regional Vice President Midwest

Kurt Karshick—Regional Vice President Northeast

Ruth Morford—Regional Vice President Southeast

Does the new regional vice president know about my business?

The regional vice presidents are seasoned telecom veterans. They have been in the industry for years and are very knowledgeable. The Telarus RVPs are working hard to learn the VXSuite products and the former LVM Channel Managers are coming up to speed on the Telarus portfolio.

How do I email support?

VXSuite support may still be reached at support@vxsuite.com or by calling 866-489-8722

How do I find out about new things I can sell?

Contact your RVP to learn how we can incorporate the Telarus products into your business. We will be hosting a series of training webinars over the next few months to bring partners up to speed.