Industry

Healthcare

In the Healthcare industry your environment is ever-changing. Keeping pace with the latest medical advances is one thing; keeping pace with how they impact your unified communication ecosystem is another.

VXSuite helps healthcare organizations get a handle on understanding the unified communication ecosystem so you can optimize performance and deliver consistent results to users and patients.

Telemedicine is quickly changing the healthcare landscape and high-tech ICU’s can set your facility apart from the rest.  Is your facility using or exploring Tele ICU Hubs? Afraid of how taxing the electronic communications that make telemedicine work can be on your network?

Enter VXSuite. This network monitoring tool helps with pre-assessments to determine if you have the right amount of bandwidth, and tests the network using the audio and video codecs you will be using to show saturation and quality of experience.

medical

In healthcare every penny counts. We talk to Site Directors who are looking at technology budgets and having to ask themselves, “Do I get a new da Vinci Surgical System or upgrade my network?”

VXTracker can help you look at your telecommunications costs and find ways to reduce them while improving customer experience – potentially finding enough cost-savings to do both!

But what happens when that technology is deployed on the network and performance is poor? How do you diagnose what might be the cause? VXPulse helps everyone involved – IT managers, Site Directors, outside vendors and more – have a single pane-of-glass to view the communication ecosystem performance and end-user Quality of Experience. Sharing this view stops the “blame game” and gets issues resolved. Quickly. Remotely. Securely.

So you have the latest technology, you’ve checked the network and there are still issues?

As new technologies are deployed, new tools are required to ensure that the technology is being used in an appropriate manner.  Poor performance of your newly deployed communications can be caused by misuse of the technology rather than a problem with the technology itself.  Could you have people watching videos on YouTube or downloading movies from Hulu? Talking to grandma in another state on the 800-number? These can have a negative impact on customer experience. VXSuite delivers meaningful information to managers so they can have real conversations with employees.

Legal Industry

In the Legal industry time IS money. VXSuite enables you to capture more billable time and allows your top producers to be more efficient in reporting time and expenses.

In no other industry are Dollars, Devices and Behavior more closely intertwined than in the Legal Industry.

legal

Because lawyers typically need to account for their time, we have added VXLegalTrack to the VXSuite to help keep track of billable activities. Our exciting mobile app allows a user to capture and bills calls to the appropriate and specific Client and Matter Code it is assigned. Data is automatically sent to a web-based application for reviewing, editing and integration into your time management and billing system. Finish a call, pick a client name and matter code and hit submit – it’s easy. Fast. Secure. Reliable.

The mobile application is integrated with a web portal so you can see who has what devices and which users are using the application most effectively. View complete call activity in VXTracker when you add the cellular and PBX calls to the system. Understand specific mobile usage you have so you can invest in the right things for your firm.

A new technology has to be easy and unobtrusive for users to fully adopt it. They’re too busy to work in a clunky application. VXLegalTrack is an elegant application who’s use will become second nature to the user. And, it’ll free up time an administrative assistant currently spends combing though credit card bills and phone logs and comparing those to a calendar to identify billable time and expenses.

Of course, Law firms can use other modules of VXSuite to improve their unified communication ecosystem. VXPulse will help deliver a complete view of the unified communication ecosystem and report on whether there is enough bandwidth for big file and video transfers as well as VoIP calls. Account codes can be added to VXTracker for billing on the phone system use and VXRecord works great for having recordings of important phone calls.

Government

Are you from a government entity that needs a complete record of all calls for reporting purposes? Do you have to comply with a Sunshine Law?

Do you need to charge back departments and users for calls? VXTracker is a perfect easy-to-use solution for both of these issues

government

Cuts are everywhere in government. Everyday we are hearing from our government customers who say that they are being asked to do more and more with less and less. Squeezing every bit out of the tax dollars and other revenue is difficult without the right tools. With VXSuite you can report on the efficiency of your voice systems and determine if changes can be made to cut costs. Report on your traffic patterns to see if a trunk group can be eliminated for cost-savings.

Not only is the PBX a place for cost savings, it can also be a source of information overload – sending you alarms and notifications for every minor event. How do you know which alarms matter? VXPulse offers a single-pane-of-glass view into the unified communication ecosystem to differentiate between what’s important and what can be ignored. It allows people from all different groups the same view of the ecosystem – IT, Telecom, outside vendors.

Do you have a good view of what employees at your organization are actually doing? VXSuite delivers meaningful information to managers so they can make intelligent decisions to train, explain, motivate, compensate or terminate based on actual data. VXTracker reports on call activity – whether they are calls on desk or cell phones – so managers get the complete picture. VXRecord will record calls so there is a way to train agents on how to handle difficult customer encounters. VXSuite helps ensure your unified communication ecosystem management is providing the Quality of Experience your users require to complete their jobs.

Financial

In the Financial Sector VXSuite is the perfect analytic tool to help you cut costs while improving customer satisfaction.

financial

Most businesses are looking to cut costs and save money, but with the increased scrutiny on the financial sector in recent years there is even more concern here. Everyday we are hearing from our customers who say that they are being asked to do more and more with less and less. Squeezing every bit out of revenue is difficult without the right tools. With VXSuite you can report on the efficiency of your voice systems and determine if changes can be made to cut costs. Report on your traffic patterns to see if a trunk group can be eliminated for cost savings.

Not only is the PBX a place for cost savings, it can also be a source of information overload – sending you alarms and notifications for every minor event. How do you know which alarms matter? VXPulse offers a single-pane-of-glass view into the unified communication ecosystem to differentiate between what’s important and what can be ignored. It allows people from all different groups the same view of the ecosystem – IT, Telecom, outside vendors.

How busy are your branch employees? How about your Call Center Agents? VXSuite delivers meaningful information to managers so they can make intelligent decisions to train, explain, motivate, compensate or terminate based on actual data. VXTracker reports on call activity – whether they are calls on desk or cell phones – so managers get the complete picture. VXRecord will record calls so there is a way to train agents on how to handle difficult customer encounters. VXSuite is about unified communication ecosystem management.

Education

You have experienced deep budget cuts but still have real issues and real threats.

VXSuite can help you manage your communication ecosystem to meet your users’ expectations.

education

Cuts, Cuts, Cuts. In education it is something we hear about every day. Schools, more than almost any other sector, are being asked to do more with less and increasingly depend on the community and parents to help with technology purchases. VXSuite can help determine how best to roll out a technology plan and what to do when there are issues.

Teaching kids with the latest technology makes for a better-prepared workforce – and happier kids. What steps need to be taken to support the technology changes coming to your environment? Are iPads or tablets being considered for classrooms? Maybe SmartBoards or BYOD? Do you need to upgrade the wireless network to support these new bandwidth-hungry devices? VXPulse helps you determine what your current network can handle and will help you plan for new technology as it is implemented.

Teenagers. Exams. Bomb Threats.

What do these have in common? Well they are all intertwined when a high-school student doesn’t want to take an exam they didn’t study for and they decide to call into the school with a bomb threat. With VXTracker, a report can be run on the extension that completed the call and the incoming caller ID can be discovered. Map those numbers in VXTracker to see who owns that number – or call the phone company. Then listen to a VXRecord recoding and use the right information to take appropriate action.

Auto Dealership

You sell cars. It’s a ruthless business. Consumers are smarter than they used to be. They shop around. When they call you, you need to be informed and responsive.

You need to know whom you are calling and who is calling you. You need to make sure your technology works – all the time. Unified communication ecosystem management is complex. VXSuite makes it easy.

dealer

Where are you spending your money? Is it on phone calls from your PBX or Cell Phones? Is your service provider delivering the agreed upon service level? VXTracker and VXMobile combined deliver a complete picture of your employees’ activity.

Your users are demanding – or just bringing in – the latest technology. iPhones, iPads, Droids, Tablets. You have to make it all work. VXPulse provides the knowledge you need to deliver the QoS (Quality of Service) you need and to provide users with the QoE (Quality of Experience) they expect.

How do you know who is selling the most cars? Simple – look at the sales figures. How do you know who is the most productive salesperson? That is a harder question to answer but becomes much easier with VXTracker. See who makes the most calls, who talks the longest and whose calls are most expensive. Email these reports to managers and salespeople so everyone is on the same page.

How do you know what they are saying? Listen to calls with VXRecord. Email them. Score them. Train with them.

Manufacturing

You make stuff. You sell stuff. You need to know whom you are calling and who is calling you. You need to make sure your technology works  – all the time.

Unified communication ecosystem management is complex. VXSuite makes it easy.

manufacturing

Where are you spending your money? Is it on phone calls from your PBX or Cell Phones? Is your service provider delivering the agreed upon service level? VXTracker and VXMobile combined deliver a complete picture of your employee’s activity.

Your users are demanding – or just bringing in – the latest technology. iPhones, iPads, Droids, Tablets. You have to make it all work. VXPulse provides the knowledge you need to deliver the QoS (Quality of Service) you need and to provide users with the QoE (Quality of Experience) they expect.

How do you know who is selling the most? Simple – look at the sales figures. How do you know who is the most productive salesperson? That is a harder question to answer but becomes much easier with VXTracker. See who makes the most calls, who talks the longest and whose calls are most expensive. Email these reports to managers and salespeople so everyone is on the same page.

How do you know what they are saying? Listen to calls with VXRecord. Email them. Score them. Train with them.

Defense

You make stuff. You sell stuff. You need to know whom you are calling and who is calling you. You need to make sure your technology works  – all the time.

Unified communication ecosystem management is complex. VXSuite makes it easy.

defense

Limited budgets are everywhere, but just because the budget is cut, you must still provide world-class security and cost analysis. VXTracker delivers call detail information that can be reported based on department or cost center so cost can be shared fairly. It can also analyze the trunk performance and determine if changes can be made to cut costs. Report on traffic patterns to see if a trunk group can be eliminated for cost savings.

Not only is the PBX a place for cost savings, it can be an alarming machine – sending you alarms and notifications for every little thing. How do you know which alarms matter? VXPulse offers a single-pane-of-glass view into the unified communication ecosystem to filter what’s important and what can be ignored. It allows people from all different groups the same view of the ecosystem – IT, Telecom, outside vendors.

Who are you calling? Who is calling you? In no other business is this such an important question. Defense Security Service (DSS) regulated that U.S. companies (cleared or in-process for a facility security clearance), participating in the National Industrial Security Program and operating under Foreign Ownership, Control or Influence (FOCI) must be able to account for all international calls and show them by country. Compliance is made easy with VXTracker’s International Call reports.

How do you know what they are saying? Listen to calls with VXRecord. Email them. Score them. Train with them.

Our nation’s security. It’s a big deal and there are many regulations that make sure that we stay safe. VXSuite helps with budget allocation, system configuration and employee behavior. FOCI compliance is made easy with VXTracker’s international call reports.