InformationWeek’s 2014 Unified Communications Survey had responders naming the top 3 vendors and respondents again put Cisco well in the lead. Cisco users shouldn’t be surprised by this news. While it’s a great communications platform though, the reporting has some weaknesses.
VXSuite enhances the Cisco experience with a toolkit for IT, Sales, Finance and more.
Your voice quality now relies on the network, which determines the quality of your communications with your customers. If you have poor quality, your business may suffer. Visibility to every component or device on your network is critical.
Imagine a day when this ecosystem isn’t functioning properly—network down, server malfunction, phones not working, or insufficient bandwidth while your salespeople are giving a web presentation and the quality of the voice and video is unacceptable. These events can result in unacceptable Quality of Service (QoS), which translates to poor Quality of Experience (QoE) for users. Having a tool that constantly monitors your voice and data network can quickly identify and solve these issues. IT managers can use VXPulse to monitor all or part of the unified communications ecosystem and deliver premium Quality of Service and an optimum quality of experience for both your employees and customers.
Looking to Chargeback or search for call records?
VXTracker adds comprehensive call accounting, performance monitoring and security/compliance reporting for the Cisco as well as all other phone systems. Hybrid environment? Not a problem for VXTracker.
Want to add company cell phones for viewing side-by-side with the PBX records?
VXMobile adds web-based reporting on your employees’ cellular voice and text usage. And VXRecord brings extension-level VoIP call recording to complete the customer support experience.
Have SIP Trunks and want to record calls?
VXRecord will records calls on SIP based trunks. Plus, you can combine the powerful call recording features of VXRecord with the analytic reports in VXTracker for an integrated big-picture experience. Click to play within the VXTracker application and hear the actual calls.
Transition from legacy equipment to Cisco?
Great – Let VXSuite help with three steps to Voice over IP success.
Step 1 – Network Pre-Deployment
Start with implementing VXTracker on the current legacy system’s actual voice call volume and usage. This data is used to calculate minimum, maximum, and average bandwidth requirements for IP telephony and to ensure that the customer’s network was sized correctly.
Then, deploy VXPulse agents to send VoIP test calls to determine if the network segments and the supporting equipment are ready to deploy VoIP, what bottlenecks exist if any, and if call quality issues are present.
Step 2 – Deployment
VXSuite is used in the deployment phase to continue to monitor call quality and network issues as the new VoIP system is rolled out. VXSuite is PBX-agnostic and can gather data simultaneously across the heterogeneous environment of the existing legacy PBX system and the new VoIP system. This ability to understand the entire voice ecosystem system as it evolves during a roll-out and seamlessly monitor, report, alert, and alarm on the legacy and the new VoIP infrastructure is critical to ensure deployment success.
Step 3 – Ongoing Support
VXSuite is used in ongoing support environments to ensure that voice quality is maintained and that UCC problems are quickly diagnosed and resolved. Reports from VXSuite can be generated ad-hoc and scheduled to be delivered by email to keep all the UCC stakeholders informed about the health of the UCC ecosystem.