Moving from TDM to VOIP

Unified Communications is here to stay and has the potential to dramatically enhance the efficiency of employees. To ensure a successful transition, IT managers must understand what they have now and how their current phone system is being utilized. Once they understand that, they can better plan for future deployments and ensure a successful implementation.

Network Pre-Deploymente Monitoring

In the pre-deployment phase, VXSuite analyzes the current legacy system’s actual voice call volume and usage. This data is used to calculate minimum, maximum, and average bandwidth requirements for IP telephony and
to ensure that the customer’s network was sized correctly.

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VXSuite captures live data from each of your phone systems and constantly monitors thresholds to make sure you know before problems occur. When you log in to your custom home page, you get a live view of your voice network performance. You may customize the display panels and design your own management interface.

A “heartbeat” diagnostic report of the system’s status is sent to our tech support center daily.

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In addition, software agents are deployed across all the telephony network segments. These agents send VoIP test calls to determine if the network segments and the supporting equipment are ready to deploy VoIP, what bottlenecks exist if any, and if call quality issues are present. These test calls are analyzed for Delay, Jitter, Packet Loss and are assigned MOS scores, in addition to other metrics. Between these tests on actual legacy call volume and the analysis of the network readiness for VoIP, implementation issues can be identified before the system goes live to ensure on- time and on-budget deployments.

Voice Quality Monitoring

Deployment

VXSuite is used in the deployment phase to continue to monitor call quality and network issues as the new VoIP system is rolled out. VXSuite is PBX-agnostic and can gather data simultaneously across the heterogeneous environment of the existing legacy PBX system and the new VoIP system. This ability to understand the entire voice ecosystem system as it evolves during a rollout and seamlessly monitor, report, alert, and alarm on the legacy and the new VoIP infrastructure is critical to ensure deployment success.

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Ongoing Support

VXSuite a cloud-based analytics toolkit that is used in ongoing support environments to ensure that voice quality is maintained and that UCC problems are quickly diagnosed and resolved. Threshold levels for Delay, Jitter, Loss, MOS, CPU Utilization, Memory Utilization, etc. can be set to help IT/Help Desk staff be proactive in learning about call-quality degradations. Automated alerts and alarms can be generated when any of these metrics fall below acceptable levels. Hardware availability reports are generated to make sure that the service providers are meeting agreed upon SLA’s. VXSuite provides a logical or physical “Visio-like” diagram of all the UCC network components that are monitored and gives stoplight indicators of each component’s current status. Reports from VXSuite can be generated ad-hoc and scheduled to be delivered by email to keep all the UCC stakeholders informed about the health of the UCC ecosystem.

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