They concluded that investing in maturing your organization’s network performance monitoring, support, and management systems is the most effective way to improve the network’s ability to support the business. They found processes, rather than refreshing technology simply for the sake of avoiding obsolescence, would prove network readiness and net winners in the end.
Keep it Until it Breaks
It makes sense to “sweat” assets longer, as long as the risks are known and properly managed, which places a heavier burden on the operational support environment.
The idea that organizations are “sweating” their IT assets longer is no surprise. With budget constraints and the movement of more and more applications and storage to public and private clouds, it is natural for organizations to delay upgrading less mission-critical networks. While these networks may be considered non-mission critical, there are still jobs tied to the applications these networks support. The job function of these employees makes any outage affect an organization negatively.
The Dimension Data report also found that devices considered obsolete did not fail at a much higher rate, but the most important fact was that monitored devices that failed were repaired 75 percent more quickly As networks become hybrid and devices continue to become more varied, monitoring the ecosystem becomes crucial. The good news for IT buyers is that much of the risk of technology deployments have shifted from the corporation to the suppliers.
In the book, B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship, authors J.B. Wood, Todd Hewlin, and Thomas Lah review the idea of shifting the risk from the technology buyer to the technology provider. Consider the transition of the customer spending millions of dollars on an SAP implementation and contrast that with the millions of companies that sign up for Salesforce. With SAP, if the product doesn’t work as expected, the risk stays with the buyer. If Salesforce has slow user adoption or doesn’t perform as expected, the company cancels the monthly service and moves on. The risk is with Salesforce to keep the customer engaged. The shift is important to understand as companies work to convert to a recurring revenue, subscription model of business. Both of these implementations require ongoing network readiness for optimum results.
Some of the savings earned by keeping technology longer should go into monitoring the environment and the performance of these critical IT assets. It isn’t just about uptime. IT managers are monitoring dollars and asking the questions:
- What should I buy?
- Is what I bought being used?
- What should I buy more of?
These are becoming more important decisions.
Shift in Purchasing
Recently, in a meeting with a large enterprise CTO, we were discussing the change he has seen in the new employee hire process. He said it has changed from “What kind of desk phone does this employee need?” to “Do they need a desk phone?” The answer was often no, and the savings was in the millions of dollars per year. This is a small example of what analytics and monitoring can tell us.
Network Readiness is Never Ending
As we move to the next generation of computing where more and more is in the cloud, the infrastructure used to connect to this cloud will become more important. Because the network is in a constant state of flux, continuing to monitor network readiness is paramount to continued success. The performance of this infrastructure must be monitored to manage more vendors, more complexity, and more flexibility.
More and more vendors will have to share information with their customers that allow them to monitor the performance of these assets. They will have to not simply monitor the silo that is providing a specific vendor or application, but monitor the complete end-user experience across a dynamic and robust private, public and cloud-based delivery ecosystem. Telarus partners work with the customer and the vendors to share information will win in the end. For information about how to become a Telarus partner, click here.